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Frequently Asked Questions

Please review the section below for answers to your questions.
  • How can I request a resale certificate?
  • What's Paradise Management Services' Email Address?
  • What's Paradise Management Services' mailing address?
    PO BOX 92129 Anchorage, AK 99509
  • How do I submit a Maintenance Request through Appfolio?
    Submit maintenance requests directly to your property manager along with photos of the issue. Navigate to the Maintenance tab, and select Request Maintenance. Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request. On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.
  • I'm having trouble my Appfolio Portal.
    Please use the link to navigate the help page for the Appfoilo Portal.
  • Where can I find the Declarations and Rules for my Association?
    Declarations and all other governing documents are located on your Appfolio user portal under the tab to the left of the page entitled "Shared Documents".
  • Where can I find a copy of my Association's insurance?
    You can find your HOA's insurance in the shared documents on your homeowners portal.
  • As an owner where can I update my renter information for my unit?
    You can find a fillable tenant information form here. Please email it to

Still have Questions?

Please use the link below.

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